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Terms and Conditions

WEBSITE TERMS AND CONDITIONS

Last updated in: June 2024

1. INTRODUCTION

These Terms and Conditions (“Terms”) constitute a legally binding agreement between the user of the Website (defined below), whether on your own behalf or on behalf of an entity (“You”, “Your”) and VAT IT Reclaim (“We”, “Us”, “Our”, or “VAT IT”) concerning Your access to and use of the Website and/or any website, application or channel related, linked or otherwise connected thereto (“Website”). Use of the Website includes accessing, viewing, and downloading any content from and/or browsing the Website.

 

We may modify these Terms from time to time, the latest version of which will be made available on the Website. By using the Website, You agree that You have read, understood and agree to be bound by these Terms as well as any applicable policy linked thereto (including the Privacy Policy). In the event that You do not agree to these Terms, please do not make use of the Website.

2. CONTENT YOU PROVIDE

By using the Website, You agree that:

  • All information submitted by You is true, accurate and complete, and that You do not misrepresent Your identity.
  • You will maintain the accuracy of Your information and promptly update any of Your information when necessary.
  • You have legal capacity, and when representing an entity, You have the relevant authority to represent such entity.
 

If You provide any information that is untrue, inaccurate, or incomplete, We have the right to suspend or terminate Your use of the Website, and may refuse any future use of the Website. To the extent that Your information that is untrue, inaccurate or incomplete also constitutes a violation of law or a violation of any other person’s rights, including Our own, You agree further that We may disclose Your information to a competent regulatory, supervisory and/or governmental authority, as may be applicable.

By using the Website, You grant Us the right to use the information, data, materials or other content You provide to Us via the Website, and/or for any such other purpose as set out in the Privacy Policy.

3. COMMUNICATIONS THAT ORIGINATE FROM YOU

We assume that all electronic communications which reasonably appear to originate from You or a person You have advised Us is authorised to act on Your behalf are in fact from You and the form in which We receive the communication is the same as when it was first dispatched.

4. TO PROTECT THE INTEGRITY OF THE WEBSITE

You may not:

  • Use any robot, spider, scraper, deep link and/or other similar automated data gathering and/or extraction tools, program, algorithm and/or methodology to access, acquire, copy and/or monitor the Website without Our express written consent.
  • Use or attempt to use any engine, software, tool, agent and/or other device and/or mechanism (including, without limitation, browsers, spiders, robots, avatars and/or intelligent agents) to navigate and/or search the Website other than the search engines and/or search agents available through the Website and/or other generally available third-party web browsers.
  • Post and/or transmit any file which contains viruses, worms, trojan horses and/or any other contaminating and/or destructive features and/or that otherwise interfere with the proper working of the Website.
  • Attempt to decipher, decompile, disassemble and/or reverse-engineer any of the software comprising and/or in any way making up the Website or a part thereof.
  • Use the Website in a manner that would bring Us, Our business and/or any of Our affiliates into disrepute.
  • Access the Website for unlawful purposes and/or use the Website in a manner which infringes Our rights and/or the rights of any other person and/or restricts and/or inhibits the use of and/or enjoyment of Our computer systems by any other person.
  • Post and/or transfer any material to the Website that is unlawful and/or which violates any third party’s rights and/or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright and/or other intellectual property right and/or damaging to data, software and/or the performance of Our and/or any other parties’ computer system.
  • Use the Website for any illegal and/or unauthorised purposes, including use of the Website that would violate any law and/or regulation and/or rights of any persons, including Our rights.

We are entitled to remove any information You and/or Your elected third party has submitted via the Website and/or suspend or terminate Your use of the Website, and may refuse any future use of the Website.

5. YOUR PERSONAL INFORMATION

We will protect and use Your personal information only in accordance with Our Privacy Policy.

6. USER LOGINS

ou may be required to register on the Website and/or any other applicable application. In such an instance, You will be requested to choose a user identity (“User ID”) and a password. You confirm that Your password will abide by Our password guidelines, namely:

  • You will be prompted to adhere to the following password guidelines when creating Your password for Your account:
  • Must contain at least 8 alphanumerical characters.
  • Must have at least 3 of the following:
  • Lower case letters (a-z).
  • Upper case letters (A-Z).
  • Numbers (0-9).
  • Special characters (e.g. !@#$%^&*).
  • You are responsible for managing Your own password. 
  • Although not technologically prohibited from doing so, You are further urged to avoid passwords with the following characteristics: 
  • Are known to another person and/or easily guessed. 
  • Are listed on public databases of commonly chosen passwords. 
  • Can be found in a dictionary, including foreign languages and/or exist in a language slang, dialect and/or jargon. 
  • Contain personal information such as birthdates, addresses, phone numbers and/or names of family members, pets, friends and/or fantasy characters. 
  • Contain work-related information such as a company name, building name, system commands, sites, companies, hardware and/or software. 
  • Contain patterns such as aaabbb, qwerty and/or 123321. 
  • Contain common words spelt backwards and/or preceded and/or followed by a number (e.g. terces, secret1 or 1secret). 
  • Any version of “Welcome123”, “Password123” or “Changeme123”. 

You agree that Your User ID will not be misleading, defamatory, derogate from the norm, nor will it violate any applicable laws or regulations. You agree that You will not use Your account or User ID in connection with the impersonation of any person or entity, and that You will not use a User ID on behalf of any person or entity that You do not have authorisation to act on behalf of.

You agree to keep Your User ID and password secret and to promptly notify Us as soon as You become aware of any unauthorised disclosure or misuse of any passwords and/or User IDs with respect to the Website. You undertake to reasonably cooperate with Us in enforcing these Terms and any rights that We may have. 

You are responsible for any activity on the Website arising out of any failure, whether intentionally or negligently, to keep Your User ID and password confidential and secure, and You may be held liable for any losses arising out of such a failure.

7. INTELLECTUAL PROPERTY

Unless otherwise indicated or as otherwise appears from the context, the following will apply:

  • The Website is Our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Website (collectively “Content”) and the trademarks, service marks, and logos contained therein (“Marks”) are owned or controlled by Us or licensed to Us, and are protected by copyright and trademark laws, various intellectual property rights, unfair competition laws of foreign jurisdictions and international conventions. You may not reproduce, distribute, create a derivative of, sell, reverse engineer, broadcast and/or in any other way exploit the whole or any part of the Content and/or the Marks. 
  • We own or are licensed to use all intellectual property rights in and to all materials, text, drawings and/or data (collectively, the “Materials”) made available on the Website. You may not reproduce, distribute, create a derivative of, sell, broadcast and/or in any other way exploit the whole or any part of the Materials.
  • The Content, Marks and Materials are provided on the Website “as is” for Your information and personal use only. Except as expressly provided in these Terms, no part of the Website and no Content, Marks and/or Materials may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, and/or otherwise exploited for any commercial purpose whatsoever, without Our express prior written consent.

8. EXTERNAL LINKS

External links may be incorporated into the Website for Your convenience. We make no representation as to the content included in such external links, Your use of any external links is at Your own risk, and We will not be liable to You for any harm suffered as a result of Your use of any external links. When visiting external links, You must refer to the terms and conditions and privacy policy incorporated therein.

9. WARRANTIES

Although We will use commercially reasonable efforts to ensure that the Website is available, the Website is provided “as is.” To the extent permitted by law, We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) in relation to the Website and You agree that Your use of the Website will be at Your sole risk. 

We make no warranties or representations about the accuracy or completeness of the Website’s Content or the content of any websites linked to the Website. We will assume no liability or responsibility for any (i) errors, mistakes and/or inaccuracies of Content and/or Materials, (ii) personal injury and/or property damage, of any nature whatsoever, resulting from Your access to and/or use of the Website, (iii) unauthorised access to and/or use of Our secure servers and/or any and all personal data and/or financial information stored therein, (iv) interruption and/or cessation of transmission to and/or from the Website, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to and/or through the Website by any third party, and/or (vi) any errors and/or omissions in any Content and/or Materials and/or for any loss and/or damage of any kind incurred as a result of the use of any Content and/or Materials posted, transmitted and/or otherwise made available via the Website. We do not warrant, endorse, guarantee and/or assume responsibility for any product and/or service advertised or offered by a third party through the Website, any hyperlinked website, or any website and/or mobile application featured in any banner or other advertising, and We will not be a party to and/or in any way be responsible for monitoring any transaction between You and any third-party providers of products and/or services.

We reserve the right to discontinue or alter the Website, and to stop publishing the Website, at any time in Our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, You will not be entitled to any compensation or other payment upon the discontinuance or alteration of the Website.

In the event that We terminate or suspend Your account for any reason, You are prohibited from registering and creating a new account under Your name, a fake or borrowed name, or in the name of any third party, even if You may be acting on behalf of such third party. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress against You.

10. LIABILITY

In no event will We or Our directors, officers, employees, or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including loss of profit, loss of revenue, loss of data, or other damages arising from Your use of the Website, even if We had been advised of the possibility of such damages.

Certain state or country laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to You, some or all of the above disclaimers or limitations may not apply to You, and You may have additional rights.

11. BREACH OF THESE TERMS

Without prejudice to Our other rights under these Terms, if You breach these Terms in any way, or if We reasonably suspect that You have breached these Terms in any way, We may:

  • Send You one or more formal warnings.
  • Temporarily suspend Your access to the Website.
  • Permanently prohibit You from accessing the Website.
  • Block computers using Your IP address from accessing the Website.
  • Commence legal action against You, whether for breach of contract or otherwise.
  • Suspend or delete Your account on the Website.

Where We suspend, prohibit or block Your access to the Website or a part thereof, You must not take any action to circumvent such suspension, prohibition or blocking (including without limitation creating and/or using a different account)

12. YOUR QUERIES AND COMPLAINTS

Please email any queries or complaints with regard to these Terms to confidentiality@vatit.com. 

13. APPLICABLE LAW

All matters arising from or in connection with these Terms including its interpretation, validity, existence and/or termination for any reason shall be determined in accordance with the laws of England and Wales without giving effect to any principles of conflict of law.  You and Us agree that all disputes arising out of or in connection with these Terms shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the “Rules”) by one or more arbitrator(s) appointed in accordance with the Rules. The place of arbitration shall be in London and the language of the arbitration shall be English.

The information provided on the Website is not intended for distribution to and/or use by any person and/or entity in any jurisdiction, state or country where such distribution and/or use would be contrary to law and/or regulation and/or which would subject Us to any registration requirement within such jurisdiction, state or country. Accordingly, those persons who choose to access the Website from such jurisdictions, states or countries do so at their own risk and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
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